CALL US@1.844.417.4195
  • "Q Client has enabled real-time decision making at MVD Express. For the first time ever, we have the busniess intelligence tools to staff effectively for peak periods. Our return on investment has been 1,000 percent. Our customers are better served, our employees are less stressed and we have cut our error rates by 80%. ALl with this one, super easy to use tool!"
  • "As a third party DMV, we have been in the motor vehicle business for 20 years. Our enegagement with Optimum Solutions has been collabarative and results oriented. Our average call pick up time has been reduced from more than 5 minutes to 38 second- woithout adding more staff on investment is hugh!"
  • "Optimum Solutions has been a key resource in launching our new MedCert program. Their staff has assisted with everything from research to customer engagement. I highly recommend this company and its expert staff. What has been most impressive is their ability to quickly get up to speed on our priorities."
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We Positively Impact Retail Traffic by:
  • Immediately Engaging Customers and Staff
  • Increasing Customer Satisfaction Through Improved Work Flow

TRANSFORMING THE DMV EXPERIENCE

If you are looking to upgrade call center response / wait time, increase engagement between staff and customers and enhance overall customer satisfaction through intentional workflow, Optimum Solutions  is perfect for you. Optimum Solutions bridges the gap between technology and business analytics helping your motor vehicle department run more efficient with better results immediately.

Call Flow Analysis
Call Handling
Customer Service
Call Center Creation/Call
Overflow Support
Customer Analytics
Scheduling
Marketing
Work Flow Analytics
Business Analysis
Training
Standard Operations Procedures
Change Management

FOCUS

Optimum Solutions is dedicated to upgrading call center response / wait times including shifting overflow calls to staff. The experienced DMV team at Optimum Solutions can:

  • Create a seamless call center experience for your state
  • Provide your state with a trained call center team ready to answer and problem solve your DMV specific transaction questions
  • Reduce call flow to State retail offices
  • Complete paid transactions over the phone

We are devoted to positively impacting DMV retail traffic by immediately engaging with customers and staff and increasing customer satisfaction by having an improved, seamless work flow.Business Meeting

IMPROVE

Our web-based technology is the perfect solution to helping the queued client’s fear of being skipped or forgotten when in a DMV retail office. Optimum Solutions software is easy to use and manages customer information and work flow by providing real-time data analysis to include:

  • Highlight busy and slow times by the hour
  • Schedule analysis for best coverage of customer flow
  • Demographics of individual and transaction type
  • Real wait times
  • Technology to help customers monitor when they will be assisted

We are DMV professionals with more than two decades of experience and have leveraged this experience in developing proprietary tools, systems and approach to aide your staff in improving customer service.

ALIGN

Optimum Solutions has the ability to evaluate your DMV walk-in customer process flow and call center production to achieve a more positive experience with your consulting client. Our consulting client division has developed:

  • Specific training and process tools guaranteed to increase employee and customer engagement
  • Programs to effectively manage everything from supply inventories to developing leadership and bench strength in the office
  • Real-time solutions to better manage the customers walking through your door

The core capabilities of Optimum Solutions include call client, queue client and consulting client divisions. We believe in transforming the DMV experience by helping clients and employees achieve greater satisfaction with service and work flow.

Transforming the DMV Experience with Optimum Solutions

Optimum Solutions is web-based technology that can help you transform the DMV customer service experience in your state. We are devoted to positively impacting your retail traffic with immediate engagement of customers and staff as well improved work flow. We use critical measurement to hold staff accountable and find ways to improve the work environment to increase job satisfaction. Contact us today to arrange a confidential review of our 2014 independent survey, Customer Service Performance at DMV Call Centers, and learn more about how this technology can improve your state’s DMV experience.

Call 1-844-417-4195 to learn more about Optimum Solutions and how it can transform the DMV experience for your state.