TRANSFORMING THE DMV EXPERIENCE
If you are looking to upgrade call center response / wait time, increase engagement between staff and customers and enhance overall customer satisfaction through intentional workflow, Optimum Solutions is perfect for you. Optimum Solutions bridges the gap between technology and business analytics helping your motor vehicle department run more efficient with better results immediately.
Optimum Solutions is dedicated to upgrading call center response / wait times including shifting overflow calls to staff. The experienced DMV team at Optimum Solutions can:
- Create a seamless call center experience for your state
- Provide your state with a trained call center team ready to answer and problem solve your DMV specific transaction questions
- Reduce call flow to State retail offices
- Complete paid transactions over the phone
We are devoted to positively impacting DMV retail traffic by immediately engaging with customers and staff and increasing customer satisfaction by having an improved, seamless work flow.
Our web-based technology is the perfect solution to helping the queued client’s fear of being skipped or forgotten when in a DMV retail office. Optimum Solutions software is easy to use and manages customer information and work flow by providing real-time data analysis to include:
- Highlight busy and slow times by the hour
- Schedule analysis for best coverage of customer flow
- Demographics of individual and transaction type
- Real wait times
- Technology to help customers monitor when they will be assisted
We are DMV professionals with more than two decades of experience and have leveraged this experience in developing proprietary tools, systems and approach to aide your staff in improving customer service.
Optimum Solutions has the ability to evaluate your DMV walk-in customer process flow and call center production to achieve a more positive experience with your consulting client. Our consulting client division has developed:
- Specific training and process tools guaranteed to increase employee and customer engagement
- Programs to effectively manage everything from supply inventories to developing leadership and bench strength in the office
- Real-time solutions to better manage the customers walking through your door
The core capabilities of Optimum Solutions include call client, queue client and consulting client divisions. We believe in transforming the DMV experience by helping clients and employees achieve greater satisfaction with service and work flow.
Transforming the DMV Experience with Optimum Solutions
Optimum Solutions is web-based technology that can help you transform the DMV customer service experience in your state. We are devoted to positively impacting your retail traffic with immediate engagement of customers and staff as well improved work flow. We use critical measurement to hold staff accountable and find ways to improve the work environment to increase job satisfaction. Contact us today to arrange a confidential review of our 2014 independent survey, Customer Service Performance at DMV Call Centers, and learn more about how this technology can improve your state’s DMV experience.